Buyer Policy

This policy applies to all buyers ("Customers") using Pixla Gold to enquire about, lock, or purchase gold products.

Account & Verification Buyers must provide accurate contact and identity details. High-value orders may require additional KYC verification before dispatch.

Membership Plan Limits Your buyer membership plan (Basic, Premium, or On Demand) determines your daily limits on seller contact-reveals, purchase count and value caps, and the number of active locked-gold rates you may hold at once. Limits reset daily and can be increased by requesting a plan upgrade.

Enquiries & Conduct Enquiries submitted through the platform are routed to the relevant seller. Buyers are expected to communicate respectfully and in good faith, and not to misuse revealed contact details for unrelated purposes.

Payment Obligations Buyers must complete payment as per the agreed schedule — full payment or an approved instalment timeline — before an order proceeds to dispatch.

Locked Rate Terms A locked rate is held for 48 hours from confirmation and is not a completed purchase; it must be converted to an order within the validity window or it will expire.

Disputes Any dispute with a seller regarding product quality, pricing, or delivery should first be raised with the seller through the platform; unresolved issues can be escalated to Pixla Gold admin for mediation.