Grievance Redressal Policy

We aim to resolve every buyer or seller concern promptly and fairly.

How to Raise a Grievance Start by contacting the relevant seller (for order/product issues) or our support team directly through the contact details listed on this website, describing the issue and any relevant order/enquiry reference.

Escalation Levels 1. Support team — acknowledgement within 24–48 hours. 2. Relationship manager / admin review — investigation and proposed resolution within 7 business days. 3. Grievance officer — final internal escalation for unresolved matters.

Response Commitment We aim to acknowledge every grievance within 48 hours and resolve straightforward matters (refunds, delivery delays, account issues) within 7 business days; complex disputes may take longer, with regular status updates provided.

External Recourse If a grievance remains unresolved after our internal process, buyers may approach the appropriate consumer grievance forum under applicable Indian consumer protection law.