Membership Policy

Pixla Gold offers tiered membership plans for both buyers and sellers — Basic, Premium, and On Demand (custom) — that determine your daily usage limits on the platform.

What Membership Governs - Buyers: daily seller contact-reveal limit, purchase count and value caps, and active locked-gold rate limit. - Sellers: daily enquiry contact-reveal limit, purchase confirmation limit, active product-listing cap, whether instalment payment timelines can be offered, and locked-gold-eligible product limits.

Daily Limits & Reset Usage limits reset every day. Once a daily limit is reached, the relevant action is paused and you'll be prompted to upgrade your plan.

Upgrade Requests Requesting an upgrade submits your request to admin for review. Your plan is updated only after admin approval; On Demand plans are bespoke and priced individually after a conversation with our team.

Fair Use Membership limits exist to keep the platform fair for all buyers and sellers. Attempting to bypass limits — for example through multiple accounts — is a violation of this policy and may result in account suspension.

Downgrades & Cancellation You may request a plan downgrade at any time; the change applies from your next billing cycle. Cancelling membership reverts your account to the default Basic plan limits.