Privacy Policy

Effective Date: July 13, 2026

Welcome to Pixla Gold ("Pixla Gold", "we", "our", or "us"). We value your privacy and are committed to protecting the personal information of our buyers, sellers, and visitors. We are also committed to maintaining a safe platform and have zero tolerance for child sexual abuse and exploitation.

By accessing or using the Pixla Gold website or mobile application, you agree to this Privacy Policy and Child Safety Standards.

1. Information We Collect Personal Information

We may collect:

Full name Email address Mobile phone number Postal address City, State, and PIN code Profile photo (optional) Business information (for sellers) Seller KYC Information

To comply with applicable laws and regulations, we may collect:

PAN Card GST Registration Number Aadhaar or other Government-issued identity proof Business registration documents Bank account details for settlements Jewellery or business licences where applicable Transaction Information

We collect information relating to your use of our services, including:

Product enquiries Orders and purchases Payment confirmations Rate-lock bookings Delivery requests Buyback requests Refund requests Membership subscriptions Invoice information Device Information

We may automatically collect:

Device model Operating system Browser type Device identifiers IP address Mobile network information Crash reports App version Usage Information

We may collect:

Pages visited Products viewed Search history Contact reveal activity Membership usage Daily usage limits Login history Feature usage Time spent using our platform Location Information

With your permission, we may collect your approximate or precise location to:

Show nearby sellers Improve delivery services Prevent fraud Verify service availability

You may disable location permissions through your device settings.

Cookies

We use cookies and similar technologies to:

Keep you signed in Remember your preferences Improve platform performance Analyse traffic Detect fraud Improve user experience

You may disable cookies through your browser settings.

2. How We Use Your Information

We use your information to:

Create and manage your account Process enquiries and orders Connect buyers with sellers Verify seller identity Process payments Arrange deliveries Process buyback requests Provide customer support Send order updates Send membership notifications Send payment confirmations Send service alerts Improve our products and services Prevent fraud and misuse Enforce our Terms and Conditions Comply with legal obligations 3. Sharing of Information

We share only the minimum information necessary with:

Logistics partners Payment service providers Buyers and sellers involved in a transaction Technology and cloud service providers Analytics and customer support providers Government authorities where required by law

We do not sell, rent, or trade your personal information for marketing purposes.

4. Data Security

We use appropriate technical and organisational safeguards, including:

Secure authentication Encrypted communication (HTTPS) Secure storage of sensitive information Role-based access controls Security monitoring Fraud prevention measures Regular system maintenance

Although we take reasonable precautions, no method of electronic transmission or storage is completely secure.

5. Data Retention

We retain your information only as long as necessary to:

Provide our services Complete transactions Maintain your account Resolve disputes Prevent fraud Meet legal, accounting, and tax obligations

Certain financial and KYC records may be retained longer where required by law.

6. Your Rights

Subject to applicable laws, you may request:

Access to your personal information Correction of inaccurate information Updating your account information Deletion of personal data where legally permitted Withdrawal of consent where applicable

To exercise these rights, contact us using the details below.

7. Account Deletion

You may request deletion of your account by contacting our support team.

Certain information may be retained where required for legal compliance, fraud prevention, dispute resolution, tax, or security purposes.

8. Children's Privacy

Pixla Gold is intended for users who are 18 years of age or older.

We do not knowingly collect personal information from children under 18. If we discover that personal information from a child has been collected, we will take reasonable steps to delete it promptly.

9. Child Safety Standards

Pixla Gold has zero tolerance for child sexual abuse, child exploitation, child sexual abuse material (CSAM), child grooming, child trafficking, or any activity that endangers minors.

The following are strictly prohibited:

Child Sexual Abuse Material (CSAM) Child exploitation or abuse Child grooming Human trafficking involving minors Sexualisation of minors Sharing, requesting, or promoting abusive material involving children Using the platform to facilitate illegal activities involving minors Any content or behaviour that threatens the safety or wellbeing of children

Any account found engaging in these activities may be suspended or permanently terminated and, where required by law, reported to the appropriate authorities.

10. Reporting Child Safety Concerns

If you believe that any content, listing, message, or user violates our Child Safety Standards, please report it immediately.

Child Safety Contact Email: pixaliveapp@gmail.com

Please include:

Description of the incident User details (if known) Screenshots or supporting evidence (if available)

We review reports promptly and take appropriate action.

11. Investigation and Enforcement

Upon receiving a report, Pixla Gold may:

Investigate the reported activity Remove violating content Suspend or permanently terminate user accounts Preserve information where required by law Cooperate with law enforcement agencies and regulatory authorities 12. Third-Party Services

Our platform may use trusted third-party providers for:

Payment processing Cloud hosting Analytics Crash reporting Customer support Email and SMS notifications Delivery and logistics

These providers process information only as necessary to deliver their services.

13. Marketing Communications

We may send service-related communications such as:

Order updates Payment confirmations Membership information Security alerts Delivery notifications

Where permitted by law, you may also receive promotional communications, and you may opt out at any time.

14. Data Breach Response

If a data breach affecting your personal information occurs, we will investigate the incident and, where required by applicable law, notify affected users and relevant authorities.

15. Policy Updates

We may update this Privacy Policy and Child Safety Standards from time to time. Updates will be posted on this page with a revised Effective Date. Continued use of Pixla Gold after such updates constitutes acceptance of the revised policy.

16. Contact Us

Pixla Gold Corp Bangalore, Karnataka, India

Phone: +91 87785 84566

General Email: pixalgroup@gmail.com

Child Safety Contact: pixaliveapp@gmail.com

Support: https://pixlagold.com/support

17. Grievance Officer

For privacy-related complaints or grievances, please contact:

Grievance Officer Pixla Gold Corp Bangalore, Karnataka, India

Email: pixalgroup@gmail.com

We will acknowledge and address grievances in accordance with applicable law.