Refund Policy

This Refund Policy explains when and how refunds are issued for orders placed on Pixla Gold.

Eligibility Window Refund or return requests must be raised within 7 days of delivery, except for On Demand / bespoke orders which are non-refundable once confirmed, given their custom pricing.

Condition Requirements Products must be returned unopened, in original tamper-evident packaging, with the original certificate of authenticity and invoice, to be eligible for a refund.

Refund Timeline Once a returned product passes verification (typically within 48 hours of receipt), the refund is processed to the original payment method within 5–7 business days.

Deductions Reasonable assay re-verification or handling charges may be deducted from the refund amount if the product's tamper-evident seal has been broken.

Cancellations Before Dispatch Orders cancelled before dispatch are refunded in full, minus any payment gateway charges already incurred.

Refund vs. Buyback A refund reverses a recent purchase under this policy; a buyback (see Gold & Silver Policy) is a separate, ongoing option to sell back gold or silver you’ve held for longer, at the prevailing market rate.

Escalation If a refund is delayed beyond the stated timeline, please escalate through our Grievance Redressal Policy.