Shipping & Return Policy
# Shipping & Return Policy
**Pixla** **Powered by Tripalive.Me Technology Private Limited**
**Effective Date:** August 4, 2026
## 1. Introduction
This Shipping & Return Policy explains how shipping, delivery, cancellations, returns, replacements, and refunds are handled on the Pixla platform.
Pixla is a B2B business networking platform that connects buyers with sellers, vendors, manufacturers, suppliers, and service providers. Unless otherwise stated, Pixla does not manufacture, stock, own, warehouse, or directly ship products listed on the Platform.
## 2. Shipping Responsibility
The seller, vendor, or manufacturer is solely responsible for:
* Packaging products. * Shipping products. * Selecting the logistics or courier partner. * Providing shipment tracking details (where available). * Ensuring timely delivery. * Complying with all applicable shipping and transportation regulations.
Pixla only facilitates business connections and is not responsible for shipping or delivery.
## 3. Shipping Charges
Shipping charges are determined by the seller or manufacturer and may vary based on:
* Product type * Quantity * Weight and dimensions * Delivery location * Courier partner * Delivery speed
Any applicable shipping charges will be communicated by the seller before order confirmation.
## 4. Delivery Timelines
Estimated delivery times are provided by the seller or manufacturer and may vary depending on:
* Product availability * Manufacturing lead time * Courier operations * Public holidays * Weather conditions * Other unforeseen circumstances
Pixla does not guarantee delivery timelines.
## 5. Order Tracking
Where available, sellers may provide shipment tracking information directly to buyers. Tracking availability depends on the courier service used.
## 6. Order Cancellation
Orders may be cancelled only in accordance with the seller's cancellation policy or by mutual agreement between the buyer and seller.
Pixla is not responsible for cancelling or modifying orders.
## 7. Return Policy
Returns are subject to the seller's or manufacturer's individual return policy.
Returns may be accepted in cases such as:
* Wrong product delivered. * Damaged product received. * Defective product. * Product significantly different from the agreed specifications.
Return requests should be initiated directly with the seller within the applicable return period.
## 8. Non-Returnable Items
Unless otherwise agreed by the seller, the following items are generally non-returnable:
* Customized or made-to-order products. * Products damaged after delivery due to misuse. * Products without original packaging. * Products altered by the buyer. * Perishable or consumable goods. * Digital products or downloadable content.
## 9. Refund Policy
Refunds, if applicable, are processed solely by the seller or manufacturer according to their refund policy.
Pixla does not process or guarantee refunds for transactions between buyers and sellers.
Membership subscription fees paid to Pixla are non-refundable unless otherwise required by applicable law or expressly stated in our refund policy.
## 10. Damaged or Incorrect Products
If a buyer receives a damaged, defective, or incorrect product, they should:
* Notify the seller immediately. * Retain photographs of the product and packaging. * Follow the seller's return or replacement process.
Pixla may assist in facilitating communication but is not liable for the resolution of such disputes.
## 11. Failed Delivery
If delivery fails due to reasons attributable to the buyer, such as an incorrect address, unavailability, or refusal to accept delivery, the seller's policies regarding re-delivery, cancellation, or additional charges will apply.
## 12. International Shipping
Where applicable, buyers are responsible for any customs duties, import taxes, or other charges imposed by the destination country unless otherwise agreed with the seller.
## 13. Limitation of Liability
Pixla shall not be liable for:
* Shipping delays. * Lost shipments. * Courier service failures. * Product damage during transit. * Delivery disputes. * Customs delays. * Any losses arising from transactions between buyers and sellers.
## 14. Contact Us
**Pixla** **Powered by Tripalive.Me Technology Private Limited**
**Office Address:** Pixla Gold Corp Bangalore, Karnataka, India
**Phone:** +91 87785 84566
**General Email:** [pixalgroup@gmail.com](mailto:pixalgroup@gmail.com)
**Child Safety Contact:** [pixaliveapp@gmail.com](mailto:pixaliveapp@gmail.com)
**Support:** https://pixlagold.com/support
## 15. Grievance Officer
For complaints or grievances related to the Platform, please contact:
**Grievance Officer** Pixla Gold Corp Bangalore, Karnataka, India
**Email:** [pixalgroup@gmail.com](mailto:pixalgroup@gmail.com)
We will acknowledge and address grievances in accordance with applicable law.
## 16. Policy Updates
Pixla reserves the right to modify this Shipping & Return Policy at any time. Updates will become effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of the revised policy.